Customer Service

Patient Service Associate (Specialist Outpatient Clinic)

TAN TOCK SENG HOSPITAL PTE LTD (TTSH) is seeking a Patient Service Associate (PSA) to join their Specialist Outpatient Clinics (SOC). This Full Time, Non-executive role is a vital frontline position where you act as a key touchpoint in the patient’s healthcare journey, combining customer service with essential clinical support.

Key Responsibilities

The role is multifaceted, covering administrative, financial, and basic clinical duties within a consultation setting:

Frontline Service: Handle patient registration, walk-in enquiries, and provide a professional, empathetic experience for all visitors.
Appointment & Records: Manage complex appointment scheduling and care coordination. You will also handle the administration and retrieval of patients’ medical records.
Financial Duties: Perform collection of payments and provide financial counselling, which involves explaining estimated bills, available subsidies (like MediShield Life or CHAS), and payment options to patients and their families.
Clinical Support: Assist doctors during medical reviews in consultation rooms. This may include chaperoning, preparing the room, and performing basic patient care tasks like taking height and weight.

Required Qualifications & Experience

Experience: Requires 1 year of experience in customer service or a related frontline role.
Education: Typically requires a Diploma in any discipline, GCE ‘A’/’O’ Levels, or Higher NITEC/NITEC in Business or Service Skills.
Technical Skills: Proficiency in computer applications is essential, as you will use Electronic Medical Record (EMR) systems and handle financial transactions.
Attributes: Must demonstrate high levels of care, empathy, and professionalism. The ability to multitask in a fast-paced, dynamic environment is critical.

Working Hours & Schedule

The SOC generally operates during standard medical office hours, though flexibility is required:

Standard Hours: Typically Mondays to Fridays, 8:00 AM to 5:30 PM, and staggered shifts on Saturdays (e.g., 8:00 AM to 12:30 PM).
Arrangement: Often follows a 5.25-day work week or alternate Saturday schedule.

Salary & Benefits

Monthly Salary: $1,800 to $2,500.
Growth: TTSH is a “Great Place to Work” certified organization that offers professional development and opportunities to perform expanded clinical responsibilities.