RESORTS WORLD AT SENTOSA PTE. LTD. is looking for a Call Centre Specialist to act as the central communication hub for its world-class integrated resort. This Permanent role is critical for delivering high-end hospitality services across the resort’s various hotels and attractions.
Key Responsibilities
As a Call Centre Agent, you will manage a high volume of guest interactions and coordinate backend logistics:
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Guest Inquiries: Answer incoming calls and respond to guests through phone, email, and messaging channels. You will provide real-time information on resort products, services, and current promotions.
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Service Coordination: Handle guest requests such as in-room dining, additional amenities, hotel facility information, and wake-up calls. You will act as the liaison between the guest and departments like Housekeeping or Front Office.
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Case Management: Assist and follow up on service requests to ensure job completion. You will also make outbound calls for follow-up and escalate complex guest issues to supervisors when necessary.
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System Operations: Utilize specialized hospitality software to record and relay messages accurately, ensuring that guest needs are met promptly.
Required Qualifications & Experience
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Education: Minimum GCE ‘N’ Level or equivalent.
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Experience: While open to Fresh/Entry Level candidates, preference is given to those with 1 year of experience in a Call Centre or Command Centre environment.
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Technical Knowledge: Familiarity with hospitality and communication systems such as OPERA (PMS), Knowcross, PABX, and Wake-up Call Systems is highly advantageous.
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Soft Skills: Pleasant and friendly mannerisms, with the patience and respect required to handle guest concerns under pressure.
Salary & Details
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Monthly Salary: $2,400 to $3,000.
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Type: Permanent.
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Location: Sentosa Gateway.
Closing Date
Applications close on February 08, 2026.
