Butler (Hotel VIP / Customer Service)

MARINA BAY SANDS PTE. LTD. is seeking dedicated individuals to join their elite Butler Services team. This is a prestigious “one-stop” service role designed to create unforgettable, luxurious memories for VIP guests staying in one of the 63 exclusive suites.

📋 Key Responsibilities

The Butler role is a hybrid position, combining the duties of a Personal Assistant, Concierge, Housekeeper, and F&B Server into a single, seamless point of contact.

Elite Guest Service

Personalized Care: Provide meet-and-greet services, unpacking/packing assistance, and personalized suite orientations.
Concierge & Assistance: Act as a personal assistant by running errands, booking flights, shopping, and providing expert local recommendations.
Valet Services: Handle delicate tasks such as laundry, dry cleaning, ironing, mending, and professional shoe polishing.

Suite & F&B Operations

F&B Excellence: Take orders for in-suite dining, deliver, and serve meals and beverages according to luxury standards.
Suite Maintenance: Perform turndown services, manage floral arrangements, and ensure all suite equipment is functioning perfectly.
Profile Management: Meticulously record guest preferences and habits into the Opera system to ensure a personalized experience for future visits.

🎓 Job Requirements

Education: Minimum GCE O Level. A Diploma or Degree in Hospitality Management is a distinct advantage.
Experience: While the summary mentions “No exp required,” the detailed requirements specify a minimum of 1 year of experience in a similar capacity.
Technical Skills: Proficiency in Property Management Systems (Opera, FCS, LIS) and basic Microsoft Office.
Physical & Mindset: Must be physically fit for long periods of standing, walking, and moving heavy luggage or trolleys.
Availability: Must be willing to work any day and any shift (24-hour operations).