PERSOL SINGAPORE PTE. LTD. is recruiting for a driven Call Centre Officer on behalf of a leading financial services group in Asia—widely recognized as one of the world’s safest and best banks. This Full Time role is ideal for those looking to launch a career in the banking sector with an award-winning customer service team.
📋 Key Responsibilities
The position focuses on delivering high-quality client support and maintaining the bank’s reputation for excellence:
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Personalized Banking Service: Provide efficient and effective service over the telephone regarding various banking products, account details, and general service enquiries.
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Problem Resolution: Actively listen to understand customer needs and provide appropriate financial solutions to ensure total customer satisfaction.
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Quality Assurance: Consistently meet service quality standards and compliance requirements in accordance with company policies and local legislation.
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Trend Identification: Solicit feedback directly from customers to identify problem trends and propose improvement actions to enhance the banking experience.
🎓 Job Requirements
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Education: Minimum O Level holder and above.
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Experience: No prior banking experience is required as comprehensive training is provided. However, prior call centre experience is a requirement for this role.
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Skills: Strong written and verbal communication skills are essential for professional customer interaction.
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Attributes: A proactive individual who is committed to building lasting customer relationships and pursuing career progression within the finance industry.
⏰ Working Hours & Schedule
This role follows a specific shift pattern designed for banking operations:
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Work Week: 5 days per week on a rotating shift basis.
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Rest Days: 1 weekday and 1 weekend off each week.
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Specialization: This position specifically focuses on the PM SHIFT.
💰 Salary & Details
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Monthly Salary: $2,800 to $4,000 (Basic + High Allowance).
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Location: Islandwide.
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Closing Date: February 28, 2026.
