SINGAPORE RIVER CRUISE PTE. LTD. is looking for Customer Service Crew to provide a memorable experience for guests exploring Singapore’s iconic waterways. This versatile role is available in multiple employment types, including Full Time, Part Time, Permanent, Contract, and Internship.
Key Responsibilities
The role is centered on being the face of the cruise, managing both operations and guest relations:
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Ticketing & Sales: Efficiently handle ticket transactions, process payments, and provide clear information on packages and promotions. You will also generate daily sales settlement reports.
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Guest Management: Welcome guests with a professional demeanor, assist with boarding procedures, and provide support for visitors with special needs.
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Enquiry Handling: Respond to customer inquiries via phone, email, or in-person regarding schedules, routes, and reservations.
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Problem Resolution: Proactively identify and resolve issues that may arise during a customer’s journey, collaborating with team members to ensure smooth operations.
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Maintenance: Ensure ticketing and boarding areas remain clean, organized, and welcoming for patrons.
Required Qualifications & Traits
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Language: Excellent verbal communication skills in English; proficiency in other languages is a plus for interacting with international tourists.
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Experience: While no experience is required and training is provided, previous experience in customer service or hospitality is advantageous.
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Traits: Friendly, cheerful, able to multi-task, and a strong team player.
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Flexibility: Must be willing to work weekends, holidays, and evenings as required by the cruise schedule.
Working Hours & Flexibility
The role offers unique scheduling benefits to help manage work-life balance:
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Arrangement: Features a Compressed Work Schedule and Employees’ Choice of Days Off.
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Schedule: Crew members often work in rotating shifts to cover peak daytime and evening cruise hours.
Salary & Benefits
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Monthly Salary: $2,200 to $3,332.
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Perks: Opportunities to work with a local brand and interact with a diverse, international crowd daily.
Closing Date
Applications close on February 07, 2026.
Dear Hiring Manager,
I hope you are doing well. I would like to express my interest in applying for the customer’s service crew at Singapore River’s Cruise. With my combined experience in public service and hospitality, I believe I can contribute effectively to your team.
I previously served as an Administrative Aide at the LGU Patnanungan, a role I held for four years. During this time, I handled various administrative tasks, assisted in day-to-day operations, prepared documents, and ensured smooth coordination within the office. This experience strengthened my organizational, communication, and multitasking skills.
After graduating, I worked for more than two years at Newport World Resorts as a Service Ambassador. In this role, I provided exceptional customer service, assisted guests’ inquiries, and ensured a positive experience in a fast-paced hospitality environment. This allowed me to develop strong interpersonal skills and the ability to remain professional and efficient under pressure.
I am eager to bring my background in administration and customer service to your organization. I am confident that my experience, work ethic, and willingness to learn make me a strong candidate for this position.
Thank you for considering my application. I would be grateful for the opportunity to discuss how I can contribute to your team. Please feel free to contact me at 09813332336 or gabitananfranz.concepcion@gmail.com
Sincerely,
Franz G. Concepcion